To begin a refund request, please kindly send an email to firstname.lastname@example.org with your order details or send us a message via Messenger On Facebook @ www.facebook.com/diamondartpainter
Our commitment to becoming Industry Leaders in Arts & Crafts means we are serious about our commitment to quality products. We understand life is busy & things can go wrong, which is why all customers are covered by our Industry-leading 365 Day Promise. It's our assurance to you that we'll make it right.
Should our products not meet your expectations for any reason, we may offer you a remedy for 100% of your purchase cost (Free Replacement or Full Refund) or a store voucher of higher value. If more than 365 days, you may still contact us for other available solutions.
To complete your refund/return, we will require a proof of purchase. Please don't delete any email correspondence from us related to your order.
Refund process(if applicable)
If the item(s) are eligible for a Refund and you wish to request one, please send us a message first so that we may try to help you resolve the problem. If the package was missing components, the canvas we sent was incorrect, or the tracking information for your item shows as "undelivered", you will have the option of either a refund of the purchase price, or we will send out to you the items due at no cost.
We can not approve a full refund or replacement if the tracking status of your package shows delivered, but you have not received the package. This can happen for a many reasons & is completely outside of our control. In this case please contact your local post office for any possible remedy.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
This Refunds policy is structured to protect you, the customer from the risk of ordering products that are not to your satisfaction. We want your first experience with Diamond Painting crafts to be a great experience.
Diamond Art Painter reserves its right to refuse requests for refund situations where:
1. We believe an attempt is being made to abuse this Refunds policy.
Whether we consider this Refunds policy is being taken advantage of is at the sole discretion of the directors of Diamond Art Painter.